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About us
Prit
Prit has an impressive track record at setting up and significantly improving the efficiency and quality of customer service and contact sectors operations for major companies in a wide range of markets.
- Implemented a contact centre for the US-based global leader for mailing systems, bringing together the various front-end customer operations units
- Working in the Netherlands, reviewed the European customer contact operations for a global media company
- Achieved 50K outbound telesales to target for outsourcer working with media client
- Realised significant change and cultural issues in developing and managing benchmark contact centre operations
- Improved the Of*** ranking of utility company from bottom 29th place to 2nd within two years
- As head of call centre operations for major IT/information management company – which encompassed inbound and outbound telesales, catalogue sales, customer service, care/help lines, debt collection, telemarketing and CRM – brought all client service levels to target within six months
- At leading utility developed a multimedia communications centre serving two million customers – managing 500 staff and an £8m budget
- Part of the project team which set up the first call centres for a major financial services company
- Within the same organisation, was responsible for turning around an underperforming call centre, transforming it into the best-performing call centre.
- Achieved a 36% improvement in productivity within a financial services company's customer service processing department.
- Managed the reorganisation and relocation of regional service centres.
- Call Centre Executive of the – 1998 Telebusiness Awards for Excellence
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Challenge of Change Report
Well over half of the Benelux-based executives we surveyed in our latest report on change management were not impressed with how well companies manage change.
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